DreamDeco AI Interior Simulation Service Terms and Conditions

Article 1 (Purpose)

These Terms and Conditions aim to stipulate the rights, obligations, and responsibilities between CÔNG TY TNHH BIG MOUTH, a Vietnamese corporation (hereinafter referred to as the "Company"), and the user, as well as the terms, conditions, procedures, and other necessary matters regarding the use of the DreamDeco AI Interior Simulation Service (hereinafter referred to as the "Service"). These terms are based on Vietnam"s Law on E-commerce, Law on Protection of Consumer Rights, Decree on Personal Data Protection, Law on Cybersecurity, and related regulations.

Article 2 (Definitions)

The terms used in these Terms and Conditions are defined as follows:

  • "Service" refers to the virtual interior simulation platform "DreamDeco" and all related services provided by the Company using AI technology.
  • "User" collectively refers to all members and non-members who use the services provided by the Company in accordance with these Terms and Conditions.
  • "Member" refers to a person who has registered as a member by providing personal information to the Service, has entered into a service use agreement with the Company, and has been assigned a member ID.
  • "Non-member" refers to a person who uses the Service without registering as a member.
  • "Account Information" refers to the information provided by the member to the Company, such as email, password, and name.
  • "Credit" refers to a virtual usage right to use the AI interior simulation function within the Service.
  • "Paid Service" refers to the paid purchase of credits within the Service by the user.
  • "User Content" refers to photos, images, and other materials of spaces (e.g., homes, offices) uploaded by the user to the Service.
  • "Output" refers to the virtual interior simulation images and results generated using AI technology.
  • "AI Interior Simulation" refers to the service that virtually arranges and visualizes furniture, accessories, etc., in the user"s space using artificial intelligence technology.

Article 3 (Posting and Revision of Terms)

  1. The Company shall post the content of these Terms and Conditions on the initial service screen or a separate terms page for easy access by the user.
  2. The Company may revise these Terms and Conditions to the extent that it does not violate relevant laws such as Vietnam"Ss Law on E-commerce, Law on Protection of Consumer Rights, Decree on Personal Data Protection, and Law on Cybersecurity.
  3. If the Company revises the terms, it shall announce the effective date and reason for revision along with the current terms on the initial service screen from 7 days before the effective date. However, in the case of a revision unfavorable to the user, it shall be announced 30 days in advance and notified individually via electronic means such as email.
  4. The revised terms shall take effect from the announced effective date unless otherwise specified.
  5. The user may request to withdraw their membership if they do not agree to the revised terms. If the user continues to use the Service after the effective date of the revised terms, they will be deemed to have agreed to the changes.

Article 4 (Provision and Change of Service)

The Company provides the following services:

  • AI Interior Simulation Service: Virtual interior design and visualization using artificial intelligence.
  • Credit-Based System: Management of service usage through credits.
  • Free Use and Paid Service: Free credits are provided upon membership registration, and additional credits can be purchased as needed.

*This service does not provide professional interior designer consultations or professional design services.

The Service is provided 24 hours a day, 365 days a year in principle. However, the provision of the Service may be temporarily suspended for system maintenance, service quality improvement, force majeure events, or other operational needs.

Article 6 (Paid Services and Credits)

Credit Policy:

  • Free Credits: 10 credits are provided free of charge upon registration, allowing access to basic services.
  • Additional Credit Purchase: 100 credits can be purchased for 250,000 VND, and 1 credit is deducted for each prop used in the interior simulation.

Credit System:

  • Credits are deducted when an AI interior simulation is generated.
  • 1 credit is deducted for each prop used in the simulation.
  • Credits are not deducted if the simulation generation fails.
  • Purchased credits have no expiration date and are carried over if unused.

Article 7 (Payment and Refund Policy)

Payment Policy:

  • Credit purchases are based on VND (Vietnamese Dong).
  • Credits are immediately added to the account upon completion of payment.

Refund Policy:

  • A refund is possible only if the credits have not been used at all within 7 days of the purchase date.
  • Refund requests can be submitted to dreamdeco@bigmouth.vn.
  • Refund processing may take 7-14 business days.

Article 12 (Nature and Limitations of the Service)

  • No Professional Services: This Service is an AI-based simulation tool provided for informational purposes only and does not replace professional interior designer consultations or architectural design.
  • Accuracy of Results: The interior simulations provided are generated by AI and do not guarantee actual construction feasibility, structural stability, or compliance with building codes.
  • User Responsibility: The user is solely responsible for consulting with experts and verifying relevant regulations before applying the outputs to actual interior construction.

Contact Information

Effective Date: October 10, 2025